PAHUD problem

Experiencing technical difficulties? Think you've found a problem with PokerAce Hud? Report it here.

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PAHUD problem

Postby johnmirow » Thu Nov 06, 2008 5:52 pm

I bought PAHUD on April 17th 2008. At November 1st I got a message: "You are runnig the trial version of PokerAce Hud. ....".
second dialog ... "Your trial has ended. ..." ... On third dialog I pasted my registration code, and I got a message: "Unable to connect to PokerAce software registration server" ... Do you have any ideas, why I have this problem? ty for response ...
johnmirow
 
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Joined: Fri Jan 25, 2008 7:38 am

Re: PAHUD problem

Postby kraada » Thu Nov 06, 2008 6:06 pm

Please disable any firewalls, anti-virus, or anti-spyware programs that could prevent PokerAce HUD from accessing the internet. Then manually enable logging per the second set of instructions in this tutorial: Tutorial: How to Create a Log File

Make sure your computer's date and time are set to the current date and time and restart PokerAce HUD. Also make sure that PokerAce HUD is set to run as administrator by right clicking the desktop icon and checking "Run as Administrator". Then click Help and then About and enter your registration code in the window that is provided there. If it succeeds you are all set and can re-enable your other software. If it fails, it will create a PAHud.log file. Please attach that file to a support ticket and it will contain the information we require in order to permanently resolve your situation. Once you have attached the log to this ticket you can re-enable your other software.
kraada
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Re: PAHUD problem

Postby johnmirow » Thu Nov 06, 2008 6:46 pm

ty kraada, I disable anti-spyware and registering works. ty for help ...
johnmirow
 
Posts: 4
Joined: Fri Jan 25, 2008 7:38 am


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