Not detecting tables on Poker Stars

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Not detecting tables on Poker Stars

Postby et1123 » Thu Sep 24, 2009 2:06 pm

I am running latest versions of both PT and Ace and hands are being imported into PT just fine. I have changed no settings from about 4 months back when it was working fine.
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Re: Not detecting tables on Poker Stars

Postby WhiteRider » Thu Sep 24, 2009 3:26 pm

Are you using PAH version 1.19.10.3?

If so, Please enable logging, reproduce the problem on a single table and play 30+ hands, and send the PAHud.log file via the Support system so that we can review your configurations and troubleshoot the issue.
Tutorial: How to Create a Log File
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Re: Not detecting tables on Poker Stars

Postby et1123 » Thu Sep 24, 2009 3:34 pm

It has been trying to update the cache for like 90 minutes is that normal as well? yes that is the version I am using.
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Re: Not detecting tables on Poker Stars

Postby et1123 » Thu Sep 24, 2009 5:05 pm

I deleted PT2 and trial version of PT3 off my computer and reinstalled it and now my PokerAce Hud is working properly.
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Re: Not detecting tables on Poker Stars

Postby WhiteRider » Thu Sep 24, 2009 5:08 pm

It depends how big your databases are - it shouldn't take that long but it's possible.
I would let it run for a bit longer, but if it doesn't complete then enable logging and run it again - if it still doensn't work send us the log files via a support ticket.

EDIT: OK, great. PT3 shouldn't interfere if you want to re-install the trial.
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