Ignition problem

[dr.moraito]

Hi! 3 or 4 days ago a sign popped up when I launched the app, sth like ignition was disabled or sth like that, and it hasnt worked ever since. I tried reinstalling, changing the version of the tracker but nothing worked, what should i do??

[Flag_Hippo]

If you're using any security software please refer to the Security Software Configuration Guide. In addition to the folders/files listed there add exceptions for:

C:\Users\{Windows Login}\AppData\Local\PokerTracker 4\Apps\SWduaXRpb24gSGFuZCBHcmFiYmVy
C:\Users\{Windows Login}\AppData\Local\PokerTracker 4\Temp

If you do not see the AppData folder in Windows File Explorer then please refer to this guide.

If that doesn't help select 'File --> Open User Data Folder' in the main PokerTracker 4 window.

In the window that opens go into the 'Apps' folder and then inside the 'SWduaXRpb24gSGFuZCBHcmFiYmVy' folder.

Delete any files in this folder.

Next turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4.

If the issue persists select the 'File -> Create Support Bundle' menu option in PokerTracker 4.

Attach the support bundle that's created to a Support Ticket.